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Seller Great Deal : avoid him !

posted May 13, 2014 14:20:47 by PhilippeFrippiat
Hello.

Really bad experience with the seller Great Deal.
I wanted to buy this guitar : "New Arrival Stratocaster made in usa 6 string black Electric Guitar !! Free shipping 8"
The seller has been a quite dishonest person : items not delivered and no communication possible.

All paid sums : 278,60 $
1.- $ 178,60 paid on Feb. 08 2014 – Payment on the site by my Visa Card to Aliexpress London - Guitar never arrived : seized by the Belgian Customs for counterfeit.
2.- $ 100 paid on Mar 21,2014 - Payment directly via Paypal. I have read later (too late) that that proces is not allowed by AliExpress.
As the 1st guitar was seized, I had ordered a 2d guitar : the same one, but without any brands on it. The guitar was never sent.
The seller does'nt answer any more message.

Not aware of the Ali's processes, I didn't open a dispute on time. I've tried to alert the Ali's Consumer Department : I'm waiting for their reply. Till now, nothing.

However, I am really sceptical before the quotation system of Ali. That seller Great Dal has received a blue diamond with 643 feedback scores and 98,1 % positive feedback. Can you believe that ?

Anyway, my advice is : avoid that seller. Obviously, you cannot trust him at all.
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11 replies
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TrickyRicky said May 13, 2014 15:46:25
From his feedback here others haven't had much fun over the past 6 months, mostly in April and May this year.

[Last edited May 22, 2014 06:09:27]
"For some, the safest thing is to steer clear of these guitars."
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PhilippeFrippiat said May 13, 2014 16:54:29
Hey, TrickyRicky.
Thanks for your reaction, but I don't succeed in opening your link.
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TrickyRicky said May 13, 2014 17:01:36
You are right Philippe it doesn't work. Anyway on his/their store feedback you can view the past 6 months negatives, and they really are negative.

These guitars and sellers can be frustrating.

Amendment: here's the full feedback page: Great Deals feedback
[Last edited May 22, 2014 06:09:47]
"For some, the safest thing is to steer clear of these guitars."
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PabloOntiveros said May 19, 2014 22:05:57
Hey, I have just read this. I am really sad. I have just recommended him in my guitar review, but I will update it to add your bad experience. In any case, for my guitar he has been really attentive and honest. But I see these chinese sellers are quite variable. Philippe: I had a similar experience with seller "Online Store 939107", and I don't think Aliexpress will do nothing once they paid the seller. What I did (by suggestion of this forum users) is to ask my bank to "Charge back" the money from the credit card. I am waiting to see the result. And also, I am having a lot of trouble with Zjason: I ordered on march 25th, and my communication has been very bad; I still don't know anything of the guitar; Now I think I will never receive it. Meanwhile, other forum users are communicating normally with him...
In any case, good luck, Philippe.
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Original Fender Pawn Shop '51 owner, and Fender Mustang I v.2. Chender black Strat from Great Deal Store.
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MichaelWamback said May 20, 2014 04:51:55
I hadn't added Great Deal to our list, because I was taking time to consider what to do with him.

The main issue seems to be the guitar getting confiscated by Customs. While I feel that the onus is on the seller to accept some responsibility for that, I also feel that it's part of the risk we assume when we order these guitars. We all know that there is a small chance that can happen. And we all sweat out the tracking until we see that it is outbound from Customs for delivery.

Some other folk have had good guitars and service from Great Deal. So I've reached the conclusion of putting him in the "B" category on the list with a footnote as to why. I think that seems the most fair to me.
The two most important things to remember in life: "The only time it's acceptable to work with amateurs is if you are making porn." "If you want to work with clowns, join a circus."
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PabloOntiveros said May 20, 2014 07:47:38
OK, Michael, but I don't know... It seems I am the only one to have had a good experience with him (I think it could have been even better if I bought the guitar without any special request) . It seems Adam also had some problems with him.
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Original Fender Pawn Shop '51 owner, and Fender Mustang I v.2. Chender black Strat from Great Deal Store.
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PhilippeFrippiat said May 20, 2014 08:10:37
As explained, when I purchase the 1st guitar, I don't know the processes of AliExpress but, of course, Great Deal does it. From the moment that the 1st guitar is confiscated by the Belgian Customs, he has to advise me to open a dispute, since the site AliExpress envisages the case of counterfeit explicitely and the solution is : full refund. I didnn't know, he did it.

Much more,when Great Deal proposes to me to send a 2d guitar, I ask him an item without any marks and he agrees to make it. Already at that moment, he knows perfectly that he'll never send that 2d guitar. How do you qualify a seller who takes your money but doesn't give you the goods ? His way of acting is obvious : that man is a crook.

Now, do you think that type of seller deserves a "B" evaluation ?
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MichaelWamback said May 20, 2014 14:39:48
You're right. The fact that you paid him for the 2nd guitar and he didn't deliver deserves more serious ramifications. I'll adjust him on the list accordingly.
The two most important things to remember in life: "The only time it's acceptable to work with amateurs is if you are making porn." "If you want to work with clowns, join a circus."
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fivefurlife said May 22, 2014 00:08:53
Sorry you are going through this.... I had a great experience with Great Deals. My guitar came quick and with no issues. Granted on I am the US so I don't know if that has anything to do with it. Hope you get your 2nd guitar
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PhilippeFrippiat said May 23, 2014 11:08:22
Hi, Fivefurlife. Thanks for your (positive) opinion and your words of encouragement. Unfortunately, that seller has never answered my different messages. As far as I am concerned, that man is clearly dishonest. Ordering at his shop is actually a game of chance.
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Mark H said Jul 02, 2014 01:31:42
I just received my stratocaster from Great Deal and the guy I spoke to was very informative and sent me photos of the guitar before he mailed it out...Guitar came today in perfect condition...The person I spoke with seemed to want to help in anyway he could...He came through with what I wanted and said if I ordered anymore from him he wold give me a discount...Sorry to hear others are having problem with this seller because I had a good experience with them.
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